Refunds & Exchanges
Thechemist.nz Returns Policy.
7 Day Rule
You may return any unopened item* that is still in its original packaging to Thechemist.nz within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund. We can process returns and refunds only for items purchased from Thechemist.nz.
Please ensure goods for exchange arrive in "as new" condition, items that cannot be resold will not be exchanged.
We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
Refund of Shipping Costs
Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error, the shipping fee is non refundable and you may be asked to pay the re-shipping fee
Please note that we are unable to accept back clearance stock for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.
This must be within 7 days of receiving your order
Before returning any goods for exchange or refund please contact our Customer Service Team to see if the matter can be resolved. This may save you unnecessary shipping costs.